Terms of Service

• “Customer” — anyone who uses the Service to discover, contact, or book a Creator, including individuals, businesses, brands, and marketing agencies.
• “Creator” — anyone who registers a public profile to list services, connect social profiles, and receive Bookings.
• “Staff” — our own internal team members, provisioned by us, who operate the platform through a separate corporate console.
• “Booking” — a request a Customer sends a Creator, and everything that follows: the message thread, status changes, and any review.
• “Content” — anything a user adds to the Service: profile details, portfolio and social links, service listings, Booking messages, and reviews.
• “Booking Credits” — a one-time purchase that raises your monthly Booking allowance beyond your subscription plan's limit.

By using Socialday, you represent and warrant that: (a) you're at least 18 years of age; (b) you have the legal capacity to enter into these Terms; (c) if you're registering on behalf of a business or agency, you have the authority to bind that entity to these Terms — in that case, “you” refers to both you individually and that entity; (d) your use of the Service doesn't violate any applicable law; and (e) all information you provide is accurate, current, and complete.

We may, at our discretion, refuse to register an account, or may later suspend one, if we reasonably believe any of these representations is untrue.

Socialday is a creator discovery and collaboration platform. It brings together businesses, brands, marketing agencies, and individual customers on one side, and independent creators, influencers, and content creators on the other, so the two can find each other and work together. Finding the right creator for a campaign has traditionally meant searching across different social platforms, checking profiles manually, comparing audiences, and sending countless messages — the Service is built to make that process simpler. The Service includes:

• Creator discovery and search by location, social platform, category, audience, and content type
• Public creator profiles with portfolios, services, pricing, and social profiles connected across platforms including Instagram, YouTube, TikTok, Facebook, X, LinkedIn, Pinterest, Snapchat, and websites/blogs
• Services listed by content format — such as reels, stories, videos, short-form video, live streams, sponsored posts, and website/article promotion
• Booking requests, in-thread messaging, and Booking status tracking
• Ratings and reviews tied to completed Bookings
• Favorites, notifications, and support tickets
• Subscription plans and Booking Credits for both Customers and Creators, billed via Razorpay
• An internal, role-restricted console for our own Staff to operate the platform

We may modify, add, suspend, or discontinue any part of the Service at any time, with reasonable notice where practical. We aren't liable to you or any third party for doing so.

To use the Service, you must create an account. You agree to:

• Provide accurate, current information at registration and keep it updated.
• Keep your login credentials confidential and not share them with anyone else.
• Notify us immediately at hello@socialday.in if you suspect unauthorized access to your account.
• Accept responsibility for all activity that happens under your account.
• Not maintain more than one account per person, per account type, without our consent.

We may disable or terminate any account we reasonably believe violates these Terms, including shared credentials, impersonation, or fraudulent registration. See Section 22 for more on suspension and termination.

Creators may optionally apply for a verified badge by submitting supporting information through Settings. Verification is a signal that we've reviewed the submission against our own criteria — it isn't a guarantee, endorsement, or warranty of a Creator's work, character, or business practices, and Customers should still use their own judgment before booking. We may revoke a verified badge at any time if we later determine the underlying information was inaccurate or the Creator's conduct no longer meets our standards.

A Booking starts when a Customer sends a request from a Creator's profile, selecting the service categories and platforms they're interested in and describing what they need. From there:

• The Creator is notified and can reply in the same message thread — this moves the Booking from “New” to “Responded.”
• Once the Creator and Customer agree on the details, the Creator confirms the Booking with a schedule and price, moving it to “Confirmed.”
• Once the work is delivered, the Creator marks the Booking “Completed,” which is also what makes the Customer eligible to leave a review.
• Either party can cancel a Booking that isn't already completed, optionally with a reason the other party will see.

The specific price, deliverables, timeline, and any other terms of a Booking are agreed directly between the Customer and the Creator in that thread — we don't set them, and we're not a party to that agreement. See Section 17 for more on our role (or lack of one) in the underlying work.

Only a Customer with a completed Booking for a specific Creator can leave a review for that Creator, and only about that Booking. Reviews must reflect a genuine experience — you agree not to post a fake, incentivized, or misleading review, and not to offer or accept payment in exchange for one. A Creator may reply publicly to a review, but can't edit or delete it; only the Customer who wrote a review can edit or delete it. We may remove a review that violates these Terms, and may moderate or hide a review we determine, in our reasonable judgment, is fraudulent, abusive, or unrelated to an actual Booking.

You can cancel a paid subscription anytime from Subscription in your dashboard. Your plan stays active until the end of the period you've already paid for, then reverts to the free plan — we don't issue partial refunds for unused time. If you downgrade, data beyond the new plan's limits is preserved, not deleted; you just can't add more until you're back within limits. To request full account deletion, contact us at hello@socialday.in — see our Privacy Policy for how your data is handled after deletion.

We work to keep Socialday reliably available, but we don't guarantee uninterrupted, error-free service. The Service may be unavailable due to scheduled or emergency maintenance, or outages of third-party infrastructure (payments, database, storage, email delivery) outside our direct control. This isn't a binding uptime SLA, and we're not liable for losses arising from downtime except as described in our Refund Policy.

You agree not to:

• Violate any applicable law or regulation.
• Upload malicious code or attempt to gain unauthorized access to any part of the Service.
• Scrape, crawl, or use bots against the Service in a way that places disproportionate load on it.
• Reverse-engineer or attempt to extract the source code of the Service.
• Impersonate another person, brand, or entity, or post a fraudulent or misleading listing.
• Circumvent Bookings or payments off-platform specifically to avoid fees.
• Post, request, or exchange payment for a fake or incentivized review.
• Send unsolicited bulk messages, or harass, abuse, or threaten other users.
• Post content that infringes someone else's intellectual property or privacy rights.
• Use the Service to facilitate money laundering or other illegal schemes.

We may investigate suspected violations and take any action we consider appropriate, including warnings, content removal, suspension, termination, and cooperating with law enforcement where required.

You retain ownership of the Content you add — profile details, portfolio and social links, service listings, Booking messages, and reviews. We don't claim ownership over it.

By using the Service, you grant us a limited, non-exclusive, worldwide, royalty-free license to store, process, and display your Content solely to provide and improve the Service — for example, showing your profile in search results, or your review on a Creator's page. This license ends when you delete the content or close your account, except where a copy is reasonably needed to preserve another user's record of a transaction (see our Privacy Policy).

You're responsible for the accuracy and legality of your Content, and you represent that it doesn't infringe anyone else's rights and that you have any permission needed to post it — including permission to display work you didn't create yourself, if that's ever the case.

The Service itself — its software, design, branding, and original content (excluding user Content) — is owned by Socialday or its licensors and protected by applicable intellectual property law. We grant you a limited, non-exclusive, revocable license to use the Service as permitted by these Terms; you may not copy, resell, sublicense, or create derivative works from it, and any use of our branding without written consent is prohibited.

The Service integrates with:

• Razorpay — payment processing and subscription billing.
• Google — OAuth-based sign-in.
• Cloud infrastructure providers — database and file storage.
• An email delivery provider — transactional email (welcome, password reset, Booking and review notifications).

Your use of any third-party service is governed by its own terms and privacy policy. We're not responsible for the availability or practices of any third-party service, including a Creator's own connected social platforms — those platforms have their own rules, and a Creator is responsible for complying with them independently of these Terms.

If you send us ideas, feature requests, or bug reports, you agree that's voluntary and non-confidential, and you grant us a royalty-free license to use it however we see fit — without any obligation to act on it or compensate you.

Socialday is a discovery and booking platform, not an employer, agent, or business partner of either party to a Booking. A Creator using the Service is an independent contractor, not our employee, and is solely responsible for the quality, legality, timeliness, and delivery of the work they agree to provide. We don't supervise, direct, or guarantee the outcome of any Booking.

We're not a party to the agreement a Customer and Creator reach in a Booking thread, and we're not responsible for a dispute over the quality of work, missed deadlines, or payment made outside the Service. We may, at our discretion, help facilitate an informal resolution between the parties, but we're under no obligation to do so and don't guarantee any particular outcome.

Some Bookings may lead to an in-person shoot, event, or meeting. Any such interaction is entirely between the Customer and the Creator, at their own risk. We don't conduct background checks on users unless explicitly stated as part of our verification program, and even a verified badge is not a safety guarantee (see Section 6). Use ordinary caution when meeting anyone in person as a result of a connection made through the Service — meet in a public place where appropriate, and tell someone else your plans.

The Service is provided “as is” and “as available”, without warranties of any kind, express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We don't warrant that the Service will be uninterrupted, error-free, or meet your specific requirements.

We don't guarantee the quality, safety, legality, or outcome of a Booking, listing, or collaboration arranged between a Customer and a Creator — we provide the platform, not the underlying work. We're not responsible for the actions or conduct of Customers, Creators, or other third parties who use the Service.

To the maximum extent permitted by law, Socialday and its officers, employees, and service providers aren't liable for indirect, incidental, special, consequential, or punitive damages — including lost profits, lost data, or lost goodwill — arising from your use of the Service, even if we've been advised of the possibility of such damages.

Our total liability to you for any claim arising from these Terms or the Service is limited to the amount you paid us in the three months before the claim, or ₹100, whichever is greater. Some jurisdictions don't allow certain limitations of liability, so some of the above may not apply to you.

You agree to indemnify, defend, and hold Socialday harmless from any claim, liability, damage, or expense (including reasonable legal fees) arising from: your use of or inability to use the Service; your violation of these Terms or applicable law; your Content; your infringement of any third party's rights; or a dispute between you and another user, including a Customer or a Creator you've interacted with through a Booking.

We're not liable for delay or failure to perform caused by circumstances beyond our reasonable control — natural disasters, war, civil unrest, government action, internet or infrastructure provider failures, or denial-of-service attacks. If a force majeure event materially prevents us from operating the Service for an extended period, we'll do our best to keep you informed and to resume normal operation as soon as reasonably possible.

You agree to comply with all applicable trade, export control, and economic sanctions laws in connection with your use of the Service. You represent that you're not located in, or a resident of, any country or region subject to a comprehensive sanctions regime that would prohibit your use of the Service, and that you're not on any government restricted-party list that would prohibit us from providing the Service to you.

These Terms are governed by the laws of India, including the Information Technology Act, 2000. Disputes that can't be resolved informally are subject to the exclusive jurisdiction of the competent courts of India.

Before pursuing formal proceedings, contact us at hello@socialday.in so we can try to resolve the issue informally first. We aim to respond and try to work things out within 15 business days of you raising a concern.

We may update these Terms from time to time. If we make material changes, we'll post the updated Terms here with a new “last updated” date, and where appropriate, notify registered users. Continuing to use the Service after a change takes effect means you accept the revised Terms; if you don't agree, you should stop using the Service and may cancel any subscription per Section 10.

• Email: hello@socialday.in
• Website: https://www.socialday.in