Questions? We've got answers.
Find answers about discovering creators, booking talent, building your creator profile, and growing your presence on Socialday.
For customers
Frequently asked questions
Socialday is a creator discovery platform that connects businesses and customers with content creators and influencers. Search by location, platform, and category, browse real portfolios, and book creators directly — all in one place.
No. Anyone can search, browse categories, and view public creator profiles without an account. You'll only need to sign in when you want to send a booking request, save a favorite, or leave a review.
Use search and filters on the /discover-creator page to narrow creators by platform, category, city, and state, then sort by newest, rating, or popularity. Every category also has its own browsable page.
Open a creator's profile and click Book Now. Pick the service categories and platforms you're interested in, add a message describing what you need, and send the request — it lands directly in the creator's booking inbox.
The creator is notified and can reply in the same thread. Once they confirm your booking, they'll set a schedule and price — you'll see the status update from New to Responded to Confirmed on your bookings page.
Yes — every booking request opens a message thread. You and the creator can go back and forth to nail down the details before anything is finalized.
Yes, from your bookings page, as long as the booking isn't already completed or cancelled. You can optionally leave a reason, which the creator will see.
Yes — once a booking is marked completed, you become eligible to rate and review that creator. Reviews are tied to real, completed bookings, so every rating reflects an actual engagement.
Yes — use the bookmark icon on any creator's profile to add them to your favorites, which you can find anytime from your portal.
Pricing and payment terms are agreed directly with the creator once they confirm your booking. Platform subscriptions and add-on credits, where applicable, are processed securely through Razorpay.
Yes. Passwords are securely hashed, sessions use httpOnly cookies, and payments are handled by Razorpay — we never see or store your full card details.
Reach out anytime from the Contact Us page, or from the Support section of your portal once you're signed in.