Refund Policy

Socialday generally does not provide refunds for successful subscription payments, renewals, upgrades, or booking-credit purchases. By completing checkout, you confirm you've reviewed the plan details, billing terms, and limits before paying.

Every account — customer or creator — starts on a free plan with no payment required, so this policy only becomes relevant once you choose to upgrade to a paid plan or buy booking credits.

A subscription is billed for the cycle you choose (monthly or yearly) through Razorpay. If you cancel or downgrade, your current plan stays active until the end of the period you've already paid for — we don't refund unused time, except where required by law.

Booking credits are a one-time top-up used once you go over your plan's monthly booking allowance. Purchased credits are non-refundable once bought, but never expire while your account stays active — they carry forward until used.

Pricing, delivery, and cancellation terms for an individual booking are set by the creator and agreed with the customer directly in the booking thread — the Platform isn't a party to that agreement and doesn't process payment for the work itself. Either side can cancel a booking that isn't already completed, with an optional reason; any refund for money exchanged outside the Platform is between the customer and the creator.

Outside of Sections 2–4, we'll consider a refund only where:

• Failed payment with deduction — your bank, UPI, or card was debited, but the subscription or credits were never activated.
• Verified technical downtime — a platform-side outage materially prevented you from using a feature you paid for, not caused by scheduled maintenance or a third-party failure outside our control.

For downtime cases, we may offer a refund or an equivalent service credit, depending on severity and duration.

• Successful subscription purchases and renewals.
• Plan upgrades and booking-credit purchases after successful activation.
• Charges resulting from not using a feature you already paid for.
• Issues caused by your device, network, or your bank's own delays.

Approved refunds are processed back to your original payment method through Razorpay, and typically take 5–7 business days to reflect, depending on your bank or payment provider.

We may update this Refund Policy from time to time. If we make material changes, we'll post the updated policy here with a new “last updated” date.

Questions about a payment or refund? Reach us at hello@socialday.in. We aim to respond to refund queries within 2 business days.